HCL BigFix

HCL BigFix is an enterprise class endpoint management solution. On the market almost three decades. HCL BigFix consists of several modules; client can implement them depending on demand and business needs.

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This solution can help business and IT address following areas:

  • Corporate AppStore for users with software installation on demand
  • Software and Hardware inventory
  • Software audit / compliance reports
  • Software patching
  • Security vulnerability overview
  • Triple Patch testing
  • MDM – Mobile Device Management
  • ATM management (for Banks)
  • Web Console for quick actions
  • Compliance
  • Remote Control
  • Leverage AI to help users and admins
  • Outstanding security of solution

Corporate AppStore

Corporate AppStore for users with software installation on demand, without involving IT.
Office, Email Client as well as other software can be put in corporate Appstore and users may install them any time, 24/7. Software categories can help to navigate when number of applications is high.

Software and Hardware inventory

HCL BigFix inventory module gather hardware information from servers and workstations and mobile devices, as well as software installed on these endpoints. HCL BigFix can also analyze how often particular software is used. For example, some expensive software is purchased to several users, later we can check if all of them are using this particular software with same pattern, if not company may decide to reduce costs , but prolonging software only to those who use it intensively.

Software audit / compliance reports

In case you are approached by software vendor about license audit, reports created by HCL BigFix are trusted by all software vendors, as well as major audit companies.

Software patching

Each month almost 3000 vulnerabilities are found in software according to report of CVEdetails.com. HCL BigFix show you real-time reports which of your servers/workstations are vulnerable and need to be patched. BigFix analyze OS packages and 3rd party software. These vulnerabilities can be patched remotely without connecting to target server. Patching can be manually initiated by BigFix administrator or automatically. For example, all security patches are applied to test servers, and then after few days to production servers.

Security vulnerability overview

HCL BigFix supports more than 100 operating systems, including Microsoft Windows, Linux, AIX, AS400. In addition to scan of vulnerabilities of operating system, HCL BigFIx scans software that is installed on endpoints. Office software, browsers, Java, can be also vulnerable and need to be properly patched. Inability to patch in time, may result in hacker breach or data leakage.
HCL BigFix shows vulnerabilities exists in network, corresponding CVEs link to CVE description.

CYBERFocus

CYBERFocus is unique to HCL BigFix, it gives quick visual report which vulnerability can be exploited, probability, description of vulnerability. As well which from world’s most known hacker groups will exploit it and how. It will give you scenario of potential attach, this will allow to make countermeasures in advance. When particular CVE is patched, report is updated and next likely exploited vulnerability can be exploited and need to be patched.

Triple Patch testing

HCL BigFix apply patches to endpoints if they are tested by HCL Team. This eliminates risk that vendor will publish a patch that will harm your infrastructure. This gives triple testing. Vendor, HCL, and automated testing on client side, where patches first applied to test environments, only then to production server. Such approach mitigates patch risks and reduced probability that server will get patch that will harm system.

MDM – Mobile Device Management

Phones and tablets need to be managed, provisioned and patched. Manual approach will be inefficient and consume a lot of time. VPN profiles, WiFi networks, email accounts if provisioned manual way will take days of expensive IT time.

ATM management (for Banks)

Many from Fortune 500 Banks use HCL BigFix to manage servers, workspace and in addition ATM Cash machines. HCL BigFix has compliance modules for PCI-DSS as well as other Security Standards.

Compliance

Depending on industry or geography there are specific compliance regulations. For each of them HCL BigFix has built in automated checks, that detect non-compliance with standards, as well system allows to remotely fix issue and meet requirement.
PCI-DSS, NIS-2, DORA, HIPAA and many other standards are checked.

For example, PCI-DSS require not to use default login names, like «root» or «Administrator», HCL BigFix may find such servers and automatically rename them to compliant name without even opening ssh session to these computers.

Remote Control

Advanced remote control allows to connect to users’ devices and help them. Even if users are outside local network (in hotel or home).
Several modes to connect:

Draw on users screen to guide users

Web Console for quick actions

HCL BigFix has Windows and WebConsole. Webconsole is for daily use, allows to have overview of endpoints. Quckly drill down to see endpoints that need attention.
Easy to use reports help to understand which components need to be patched urgently, or they can wait for scheduled patch installation. CVE ID brings security officer directly to security page with CVE description.

Leverage AI to help users and admins

Optional AI module will allow users to solve common problems with AI chat Bot, as well it can help admin troubleshoot different problems. For example, how to understand why database server CPU is close to 100%? AI can provide basic commands that helped others to solve this problem for different RDBMS vendors.

Users can ask different questions and bot can answer them without involving skilled IT stuff. AI can be training on existing customers Knowledgebase.

Training

Vendors Training is completely free! Once per month online training, divided intro several courses. Training take place in 4 different timezones, so you can get knowledge during working hours.
There are following Courses:

  • Basic
  • Inventory
  • OS Deployment
  • Remote Control & Power Management
  • Relevance

Training gives understanding how system works and real skills to deploy and use daily system. After passing training you can take exam and pass vendors Certificate in PersonVue training Center.

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Outstanding security of solution

As mentioned – HCL BigFix is best in class enterprise solution, that covers a lot of functionality. That is why solution called BIG FIX. Avoid using multiple software with limited integration options, and limited OS support. Get in touch with us, to schedule personalized demonstration of this product, pilot, implementation services/technical support or license purchase.

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